
Last Update: April 5, 2021
Raffle House recognises the importance of honest and responsible use of your
personal information. We will never share or sell your personal data to other
companies or third parties; we treat personal data with extreme sensitivity and
in accordance with all applicable GDPR laws. Site usage information (non-personally
identifiable data) provided to us through usage of the Site may be shared with
other companies. This Privacy and Cookies Policy ("Policy") explains
how and why we collect, and use personal and non-personally identifiable information
about you when you visit this Site and when you contact us, whether by e-mail,
post, or telephone using the contact options on this Site.
It is important to us that you feel comfortable in visiting the Site. For any
questions regarding this Policy, data removal and/or deletion requests, or
other questions, please email info@rafflehouse.com.
This Privacy and Cookies
Policy applies to the website https://www.rafflehouse.com ("the
Site") which is run by Raffle House Ltd. ("the Company")
(company number 10928240) whose registered office address is 1 Ashmere Grove,
London, SW2 5UH.
Our collection of website use
information may involve the use of cookies and Web beacons. Please see the
"Cookies" section below for more information.
DATA PROTECTION
For the purposes of the Data Protection Act 1998 (the Act) and the General Data
Protection Regulation, the data controller is the Company.
LEGAL BASIS FOR THE USE OF PERSONAL DATA
The legal basis on which we rely to process your personal information includes:
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On some occasions, we process your data with your consent (for example, when you agree that we may place cookies or process information that you input into our website).
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On other occasions, we process your data when we need to do this to fulfil a contract with you (for example, if you win a prize in the competitions we promoted or where we are required to do this by law (for example, to comply with record keeping obligations).
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We also process your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights (including for example, when we share data with our affiliates).
In most cases, the information
the Company processes about you is required to deal with your request or
registration, or required by law, or is necessary for the exercise of the
Company’s legitimate business interests and needs, in which case special care
is taken to safeguard your rights and to ensure any such use is proportionate.
The Company may also convert personal information into anonymous data and use
it (normally on an aggregated statistical basis) for research and analysis to
improve Company performance.
PERSONAL INFORMATION WE COLLECT FROM YOU
If you want to use certain facilities we provide on this Site, you will need to
provide us with some additional personal information so that we can liaise with
you and deal with your request, query or application. If you do choose to
provide us with your personal information, we will collect that information for
our own use and for the purposes described in this Policy.
Where you choose to provide personal details to us, we may collect, store and
process the following personal information from you. We do so largely so that
in the event of a win, we can contact you and ask for you by name and begin any
verification process that may need to occur in order to transfer winnings,
Prize or Property:
- your full
name;
- your
contact details e.g. phone number and e-mail address;
- the
reason for your contact, which may be an enquiry, a request or enquiry on
behalf of someone else, providing a comment, or details in relation to a
possible or existing competition;
- if you
create an account - your password, e-mail address and your full name;
- if you
enter competitions on the Site - full name, email address;
- your
contact and marketing preferences;
- if you
take a survey or interact with us in various other ways - demographics
information and information about subjects that may interest you;
- standard
internet and website log information and details of patterns about how
website visitors behave on our Site. The information we may collect
includes information about your Internet service provider, your operating
system, browser type, domain name, the Internet protocol (IP) address of
your computer (or other electronic Internet-enabled device), your access
times, the website that referred you to us, the Web pages you request and
the date and time of those requests.
- where you
"like" us or make posts on our pages on social networking
websites.
This information will be
collected primarily from you as information voluntarily provided to us, but we
may also collect it where lawful to do so from (and combine it with information
from) public sources, third party service providers, individuals whom you have
indicated have agreed for you to provide their personal information,
government, tax or law enforcement agencies, and other third parties. We may
also collect personal information about you from your use of other company
services.
USES MADE OF YOUR PERSONAL INFORMATION
The Company may use information about you for purposes described in this Policy
or disclosed to you on our Site or with our services. For example, we may use
information about you for the following purposes, all of which we believe to be
in our legitimate business interests:
- to
operate competitions promoted on the Site
- to
respond and/or deal with any request or enquiry you may raise;
- to
improve our products and services and to ensure that content from the Site
is presented in the most effective manner for you and for your computer
(or other electronic Internet-enabled device);
- to
administer the Site;
- for
internal record keeping;
- to
contact you (directly, either by the Company or through a relevant partner
or agent) by e-mail or phone for the above reasons;
- subject
to your consent where required under applicable laws, to carry out direct
marketing and/or e-mail marketing that you have requested;
- to
perform any contract the Company has with you; and
- for
compliance with legal, regulatory and other good governance obligations.
DISCLOSURE OF YOUR PERSONAL
INFORMATION
Your personal information will be made available for the purposes mentioned
above (or as otherwise notified to you from time to time), on a ‘need-to-know’
basis and only to responsible management, human resources, accounting, legal,
audit, compliance, information technology and other Company staff who properly
need to know these details for their functions within the Company and our
parent and subsidiary companies (“Group”). Please note that certain individuals
who will see your personal information may not be based at the Company or in
your country (please see below).
We may share personal information within the Company as needed for reasonable
management, analysis, planning and decision making, including in relation to
taking decisions regarding the expansion and promotion of our service offering
and for use by the Company for the other purposes described in this Policy.
Your personal information may also be made available to third parties (within
or outside the Company) providing relevant services under contract to the
Company, (see below for further details), such as credit card processors,
auditors and compliance managers, provider or call centres and IT hosting and
IT maintenance providers. These companies may use information about you to
perform their functions on our behalf. The Company has put in place various
security and data privacy measures, including with such third parties, in order
to protect personal information and shall seek to comply with applicable legal
requirements.
The data that we collect from you may be transferred to, and stored at, a
destination outside the European Economic Area ("EEA"). It may also
be processed by staff operating outside the EEA who work for us or for one of
our providers. This may include staff engaged in, among other things, the
fulfilment of any contract with you, the processing of your payment details and
the provision of support services. By submitting your personal data, you agree
to this transfer, storing or processing. We will take all steps reasonably
necessary to ensure that your data is treated securely and in accordance with
this privacy policy.
We may disclose specific information upon lawful request by government
authorities, law enforcement and regulatory authorities where required or
permitted by law and for tax or other purposes. Personal information may also
be released to external parties in response to legal process, and when required
to comply with laws, or to enforce our agreements, corporate policies, and
terms of use, or to protect the rights, property or safety of the Company, our
employees, agents, customers, and others, as well as to parties to whom you
authorise the Company to release your personal information.
We will not sell your personal information to any third party other than as
part of any restructuring of the Company or sale of the business.
WHAT CHOICES DOES THE COMPANY OFFER YOU WITH REGARD TO DIRECT MARKETING?
The Company may wish to provide you with information about new products,
services, promotions and offers, which may be of interest to you and may invite
you to take part in market research or request feedback on our products and
services. This communication may occur by e-mail, telephone, post, social media
or SMS. We will obtain your consent and advise you of how to opt-out of
receiving such communications where we are required to do so in accordance with
applicable law.
WHAT SAFEGUARDS ARE IN PLACE TO PROTECT YOUR PERSONAL INFORMATION?
The Company takes reasonable steps to maintain appropriate physical, technical
and administrative security to help prevent loss, misuse, unauthorised access,
disclosure or modification of personal information. While we take these
reasonable efforts to safeguard your personal information, we cannot guarantee
the security of any personal information you disclose online. You accept the
inherent security implications of dealing online and will not hold us
responsible for any breach of security unless such breach has been caused by
the specific negligence of the Company, or their agents.
WHAT RIGHTS DO YOU HAVE TO REVIEW AND AMEND PERSONAL INFORMATION?
You have the right to review and access your personal information held by the
Company.
You also have the right to ask us to rectify, block, complete and delete your
personal information, to restrict its use, and to ‘port’ your personal
information (that is, to ask us to provide it to you in a structured, commonly
used and machine readable format and to transmit it directly to another
organisation).
In addition, you have the right to request further information about the
handling of your personal information.
If you wish to do so, or to notify the Company of a change in your details,
please contact info@rafflehouse.com and/or post to Raffle House Ltd, 1 Ashmere
Grove, London, SW2 5UH.
There are exceptions to these rights, however. For example, access to personal
information may be denied in some circumstances if making the information
available would reveal personal information about another person or if we are
legally prevented from disclosing such information. In addition, we may be able
to retain data even if you withdraw your consent, where we can demonstrate that
we have a legal requirement to process your data.
If you have a question about the use of your personal information, or wish to
file a complaint about it, please contact us using the contact details set out
above.
Finally, if you have unresolved concerns, you also have the right to complain
to data protection authorities
KEEPING YOU INFORMED
When we store your information, we do so for as long as necessary to (i) fulfil
the specific purposes for which your personal information was collected to
perform the services set out in this notice and (ii) to comply with our legal
obligations or enforce our legal rights.
INFORMATION ABOUT OUR USE OF COOKIES
We use cookies for certain areas of our Site. Cookies are small data files
stored on your hard drive by a website. Cookies help us improve our Site and
your experience. We use cookies to see which areas and features are popular and
to count visits to our websites, to recognise you as a returning visitor and to
tailor your experience of the Site according to your preferences. Overall,
cookies help us provide you with better websites, by enabling us to monitor
which pages you find useful and which you do not. We may also use cookies for
targeting or advertising purposes. We may use Web beacons on our Site or in our
e-mails. Web beacons are electronic images that may be used to deliver cookies,
count visits, understand usage of group websites and to tell if an e-mail has
been opened and acted upon. Further details about cookie purposes and types are
below. To delete or block cookies by browser settings at any time and for more
general information about cookies including the difference between session and
persistent cookies, visit www.allaboutcookies.org.
We also use Google Analytics on our Site to collect information about your
online activity on the Site, such as the Web pages you visit and the links you
click on the Site. We use the information to compile reports and to help us
improve the Site. The cookies collect information in an anonymous form,
including the number of visitors to the Site, where visitors have come to the
Site from and the pages they visited.
For more information about the information gathered using Google Analytics
please visit http://www.google.com/intl/en/analytics/privacyoverview.html. You
can prevent these cookies by selecting the appropriate settings on your
browser. If you do this you may not be able to use the full functionality of
this Site. You may download and install the Google Analytics Opt-out Browser
Add-on available here: http://tools.google.com/dlpage/gaoptout.
The cookies used on our Site are categorised in accordance with the
International Chamber of Commerce United Kingdom Cookie Guide as follows:
- Cookies
which are "strictly necessary" for
functionality of the Site’s platforms. These cookies are essential in
order to enable users to move around the Site and use its features.
- "Performance" cookies which collect information about how
users navigate the Site, for example, which pages users access most
frequently. They identify how users interact with our Site, any errors
that occur, which pages are not used often, which pages take a long time
to load, which pages users tend to visit and in what order. These cookies
do not collect any information which could identify you and are only used
to help us improve how our Site works and understand what interests our
Site’s users.
- "Functionality" cookies which allow the Site to remember
choices you make and your preferences as a logged in user (based on e.g.
your user name).
- "Targeting
or advertising" cookies used to deliver adverts relevant to an identified machine
or other device (not a named or otherwise identifiable person) which are
tailored to interests associated with the website activity tied to that
machine or device. For example, if a cookie on a third party website
recognises that a particular product was purchased from a particular
device, that cookie may “talk to” marketing cookies on the Site to ensure
advertisements about similar products displayed on the Site are accessed
from that device. These cookies are also used to limit the number of times
a user sees an advertisement as well as to help measure the effectiveness
of an advertising campaign. They may also remember that the Site has been
visited from a device and share that information with marketing
organisations. The marketing cookies on our Site are operated by third
parties with our permission. Marketing cookies are used to monitor from
which advertising source a user was directed towards our Site so that we
know whether it is worth us investing in that particular advertising
source.
Cookie
name/type | Expiration
Period | Purpose | Category of
cookie as defined in the ICC Cookie Guide |
ASP.NET_SessionId | Session
(these cookies typically expire at the end of your session or at the latest
within one week) | Authentication session to prevent having to login multiple times in
one browser session. A unique ID that ties the current session to a database
settings table. | A. Strictly necessary
C. Functionality |
VSI Cookie Status | 12 months from set/update | Enables us to remember if you have seen the cookie information panel
and accept cookies from this website. | A. Strictly necessary
C. Functionality |
Google Analytics
utma | 2 years from set/update | Provides a unique ID for each Web browser that visits this site. | D. Targeting/advertising |
Google Analytics
utmb | Session
30 minutes from set/update | Used to establish and continue a user session with this website. | D. Targeting/advertising |
Google Analytics
utmc | Session
(these cookies typically expire at the end of your session ie when you close
your browser) | Used to establish and continue a user session with this website. | D. Targeting/advertising |
Twitter eu_cn | Session
1 year from set/update | Used to collect information about users browsing behaviour for
marketing purposes including digital display and social media advertising | D. Targeting/advertising |
Twitter _ga | Session
2 years from set/update |
| D. Targeting/advertising |
Twitter guest_id
Twitter
personalization_id | Session
2 years from set/update | Used to collect information about users browsing behaviour for marketing purposes including digital display and social media advertising | D. Targeting/advertising |
YouTube Cookies | Session
2 years from set/update | We embed videos from YouTube using YouTube’s privacy-enhanced mode.
This mode may set cookies on your computer once you click on the YouTube
video player | C. Functionality
D. Targeting |
COOKIE SETTINGS
We will ask for your consent to the use of cookies set out in this Privacy and
Cookies Policy when you first access the Site and if we introduce any new
cookies to the Site. When you first visit the Site, a box/banner will appear
asking you to agree to the cookies that we set on the Site.
You can usually choose to set your browser to warn you when a cookie is being
sent or to remove or reject cookies. Each browser is a little different, so
look at your browser Help menu to learn the correct way to modify your cookie
settings. If you choose to remove or reject cookies, it will affect many
features or services on our Site.
If you agree to cookies from our Site by clicking on the "I
agree" button, we will set cookies from categories A, B, C and D on your
device. If you wish to delete the cookies we have set on your device, please
refer to your browser Help menu.
If you do nothing to indicate your cookie preference for our Site
(i.e. if you do not click on "I agree"), we will treat this as
acceptance and set category A, B and C cookies (which are, in our reasonable
view, not ‘intrusive’ of your privacy) on your device. By default, category D
cookies will not be set on your device. To modify your cookie settings, please
refer to the Help menu of your browser.
If you say no to cookies on our Site we will not set category A, B
C, or D cookies on your device. Please note that if you do this you may not be
able to use the full functionality of our Site.
CHANGES TO THIS PRIVACY AND COOKIES POLICY
We keep this Policy under regular review. We may change this Policy from time
to time by updating this page in order to reflect changes in the law and/or our
privacy practices. The date at the top of this Policy will be updated
accordingly.
We encourage you to check the date of this Policy when you visit this Site for
any updates or changes. We will notify you of any modified versions of this
Policy that might materially affect the way we use or disclose your personal
information.
Contact/address details
If you have any questions about this Privacy Policy, please contact us at:
info@rafflehouse.com.
Last Update: April
5, 2021
Subject to the Terms and Conditions detailed in full below:
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No purchase, payment or other financial contribution is necessary to enter or win any Competition and Raffle House’s Postal Entry is available for all Competitions.
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Raffle House Ltd. gives its customers the chance to win Jackpot Property, Weekly Lifestyle, Fixed Odds, and Cash Prizes through Competitions it displays on its Website.
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Every week, at least one Winner of the Weekly Cash Prize Competition of £1,000 will be Drawn, one winner of the Weekly Lifestyle Prize Competition will be Drawn, and if applicable, one winner of any Closed/completed Fixed Odds Competition will be Drawn.
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The Jackpot Property Competition Closing Date is 30 June, 2021. The Weekly Lifestyle and Cash Prize Competitions reset every Sunday at midnight. Fixed Odds Competitions have bespoke dates reflected by their specific Competition product page on the Site.
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For the Property to be awarded, the Minimum Number of Jackpot Property Entries to be sold is 650,000, and more information on this threshold can be found in our Help Centre (click FAQ in the menu and search for “threshold”).
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In the event that the Jackpot Property Competition threshold is not met, full details regarding the 90% cash-prize can be found below.
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The Promoter offers an automatic charitable donation option at checkout and we urge you to select a charity at checkout.
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Customers that pay the Entry Fee will be emailed their receipt and Ticket(s) and find their Ticket(s) in their Account.
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Customers that choose the Postal Entry will find their Ticket(s) in their Account following an administration period but cannot be emailed a receipt.
Terms & Conditions
The following Terms & Conditions apply to all Entries submitted to the Competition for which is set out in these Terms.
In entering the Competition, Entrants will be required to tick on the Website that they are over the age of 18, and have read and accepted these Terms and Conditions and agreed to be bound by them.
The Promoters
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The Competition is operated by the Promoter. The Promoter is authorised by the owner of the Property to offer the Property as a prize in this Competition. The Promoters are members of the Property Redress Scheme, more information about which can be found here: www.theprs.co.uk.
How to enter
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By submitting an Entry, Entrants agree to be bound by these Terms and Conditions. If you do not so agree, do not submit an Entry.
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No purchase, payment or other financial contribution is necessary to enter or win any Competition and Raffle House’s Postal Entry is available for all Competitions. To validly enter the Competition Entrants must:
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First, create a free Account; and then either:
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pay the Entry Fee. The entry will qualify for the Jackpot Competition and the Weekly Lifestyle, Fixed Odds, and Cash Prize Competitions as per their Definitions; or
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Print your full name, phone number, email address, and which competition you are submitting a ticket request for (Dream Home, Lifestyle Prize “xx” (for example: Lifestyle Prize “£5,000 Fast Cash”), Fixed Odds “xx” (for example: Fixed Odds “£1,000 A Week For A Year”) on a piece of paper and enclose in an envelope. This information must match with the information provided when creating a free account or your Postal Entry will be deemed invalid. With a first-class stamp, post the completed entry to: Raffle House Postal Entry, Civica Election Services, 33 Clarendon Road, London N80NW. There is a limit of one entry per outer stamped, mailing envelope. Each valid entry made via the Postal Entry will automatically qualify for the Jackpot Competition and, if the requirements are met, the Weekly Lifestyle, Fixed Odds and Cash Prize Competition with effect from the date that an entry is received and processed. No mechanically reproduced entries are permitted. Illegible entries are void. Raffle House is not responsible for lost, late, mutilated, delayed, inaccurate, incomplete, postage due, misdirected entries or entries not received by the last day of the applicable entry period. Each Postal Entry will be equivalent to a single entry into the relevant Competition that may be awarded via paying an Entry Fee. You must provide all required information to be eligible to enter and win. Automated entries will be disqualified. Postal Entries must be submitted by the Raffle House account holder. No copies, facsimiles, or mechanical reproductions of entries will be accepted. Postal Entries shall have the same status as Entries paid in cash, except they shall not count towards the calculation of the Minimum Number of Jackpot Property Entries. Civica Election Services are a third-party entity that provide the Promoter with an independent postal and submission verification service only, with no recourse or liability with regards to providing prizes to entrants as advertised by the Promoter.
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At the Promoter’s sole discretion, the requirement to pay the Entry Fee may be satisfied by redeeming a voucher code or credit provided to the Entrant under one of its promotional schemes. Entries so credited as paid shall have the same status as Entries paid in cash excepting that they shall not count towards the calculation of the Minimum Number of Jackpot Property Entries.
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Payment of the Entry Fee shall be processed by Checkout.com. Card payments shall be subject to Checkout.com’s terms and conditions, which shall be available to view by following the link:http://checkout.com/.The Entry Fee must be received by the Promoter in pounds sterling only and if you make payment in a different currency, the amount you pay in that currency may have currency exchange and international transfer charges added.
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Entrants will be asked to provide their contact details, including e-mail address and phone number. This information will be processed in accordance with the provisions below and the Promoter’s Data Protection and Privacy Policy. The Promoter’s card service provider, Checkout.com, will require the Entrant’s card payment details. Once the Entry is submitted, the Entrant’s card payment will be electronically approved and the Promoter will not retain any records of the Entrant’s card details. Raffle House never sees or stores any card payment details.
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The Promoter will store and process the Entrant’s name and personal information (which must include details of at least one form of contact) which will be used for the following purposes:
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The Promoter will store and process the Entrant’s name and personal information (which must include details of at least one form of contact) which will be used for the following purposes:
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to notify any Winner or Runner(s) Up that they that they have won a prize in the Competitions;
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to administer the Website and conduct the Competitions; and
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after a Draw, to post the Winner and any Runner(s) Up's name and town of residence on the Website and in publicity about the Competitions.
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All Entrants are solely and completely responsible for providing the Promoters with accurate and current personal and contact details.
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The Promoters will be in no way liable for any failure or inability to make contact with any Entrant due to any errors, omissions or inaccuracies in the contact details provided by the Entrants or otherwise.
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The Promoters will not accept:
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responsibility for Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause including, for example, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
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any other purported proof of entry to the Competitions other than as recorded by the Website’s systems.
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An Entry shall be declared void (without any refund being given) if the Entrant engages in: (a) any form of fraud (actual or apparent); (b) fraudulent misrepresentation; (c) fraudulent concealment; (d) hacking or interference with the proper functioning of the Website; or (e) amending, or unauthorised use of, any of the code that constitutes the Website.
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Each individual Entrant may submit up to 5,000 (five thousand) paid Entries to the Jackpot Property competition, and the Entry Fee must be paid on each purchase. If using the Postal Entry, each individual Entrant may submit up to 5,000 (five thousand) valid Entries, but there is a limit of one entry per outer stamped, mailing envelope (pursuant to term 3). Any “Fast Cash” Lifestyle or Fixed Odds Competition will have a limit of £1,000 per individual Entrant, and the equivalent number of Postal Entries.
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All entries will be electronically recorded by the Promoter and accessible via the Entrant’s Account. Valid Postal Entry submissions will take a processing time before being visible via the Entrant’s account.
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All Postal Entries will become the property of the Promoters on receipt and will not be returned. Entrants via this method will not receive notification of their Ticket; instead, it is incumbent on the individual to check their account online.
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All Entries to the Competition are final and no refunds shall be made at any time or for any reason, except in the case of Entries submitted after the Closing Date for which payment has been taken and pursuant with terms 46 and 47. In the case of Postal Entries, all those entries posted on the last business day of the Competition will be included, based on typical postal service delivery times.
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For help with Entries, please visit the Website.
Eligibility
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The Competitions are open for entry only to private individuals (i.e., not companies or businesses) aged 18 or over, excluding:
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the Promoter, their immediate family, agents, or employees; or
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anyone else connected with the development or operation of the Website or the conduct or administration of the Competition in any way, shape or form; or
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the members of the immediate families or households of the above.
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In entering any Competition, all Entrants confirm that they are eligible to do so and eligible to claim any prize awarded in any Competition. The Promoters may require any Entrant to provide evidence that they are eligible to enter any Competition.
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The Promoter will not accept Postal Entries that are:
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from countries outside of the UK
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automatically generated by computer;
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illegible, have been altered, reconstructed, forged, tampered with or incomplete
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The Promoters reserve all rights to disqualify Entrants if their conduct is contrary to the spirit or intention of any Competition.
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Entries on behalf of another person can be accepted and joint submissions are allowed. However, a single Account holder and person will be required to take ownership of any Prize and be the Ticket holder.
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Credit can be earned by any Account holder and Referrals can be made by any Account holder. Any consumed Credit granted to the Account holder and transferred to Entries will be treated in exactly the same way as any paid or Postal Entries for any Competition and its corresponding Draw.
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If any Entrant, at any time prior to the end of any Competition, deletes their Account, any Entries held by that Account will also be removed from any future Draw. Deleting Accounts is different from logging out, which will not remove any Entries. Deleting Accounts requires 2-step verification for safety. Any Entries removed from any Draw due to Account deletion will not be re-instated and refunds will not be awarded (pursuant to term 15).
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By entering any Competition, all Entrants warrant that all information which they submit is accurate, true, current and complete. The Promoter reserves the right to disqualify any Entrant (entirely at their own discretion) if there are reasonable grounds to believe the Entrant has acted in breach of any of these Terms and Conditions.
The Jack Property Prize and its Draw
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The title of the Jackpot Property Competition is “A £2 ticket to your dream home”.
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The Winner and Referral Prize Winner will be determined and awarded the Prizes so specified on the Website and in accordance with these Terms and Conditions.
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The Draw to determine the Winner, the Referral Prize Winner and any Runner(s) Up will be made on the Draw Date (subject to term 28).
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The Promoter may, at its sole discretion, and at any time during the Competition up to the end of the Closing Date, bring forward the Closing Date to a new Closing Date, to be before and no later than the specified Closing Date. Also, the Promoter may, at its sole discretion, and at any time during the Competition up to the end of the Closing Date, extend the Competition Closing Date.
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If by the Closing Date (subject to term 28), at least the Minimum Number of Jackpot Property Entries has been received, the Competition will close and on the Draw Date:
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there will be a Draw to determine the Winner (and Runner(s) Up in the event that the winner cannot be contacted within the time allocated in term 31), and the prize shall be the Property, plus the payment of Stamp Duty (as set out in term 37) and the Bonus Prize;
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there will be an evaluation to determine the Winner of the Referral Prize, who shall be awarded the Referral Prize.
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If by the Closing Date (subject to term 28), the actual number of Entries received is less than the Minimum Number of Jackpot Property Entries, the Competition will close and on the Draw Date there will be a Draw, at the sole discretion of the Promoter, by reference to the proceeds received from the Entries to:
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award to the Winner the Cash Prize and;
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There will be an evaluation to determine the Winner of the Referral Bonus Prize, who shall be awarded the Referral Bonus Prize.
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If any Jackpot Prize Winner or Runner(s) Up cannot be contacted by the Promoter within 21 days of being notified of their status as the Winner by e-mail and/or, telephone to the contact details submitted in their Entry, the Promoter shall be entitled to award their prize to the Entrant next Drawn, with the effect that the first Runner Up (as applicable) would become the Winner, and so on. At the Draw, there shall be such number of additional / reserve Entries Drawn but not actioned or disclosed until required to permit the operation of this alternate Winner / Runner Up arrangement. Any alternate Jackpot Prize Winner or Runner Up shall likewise comply with the above 21-day contact requirement.
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The Promoter shall take all reasonable steps to ensure and preserve the random nature of all Draws but shall not be required to comply with any particular regulatory or other standards in this respect. The Jackpot Prize Competition Draw shall be managed and verified by Sterling Lotteries who are independent of the Promoter and licensed and regulated by the Gambling Commission (More information about them can be found here:https://sterlinglotteries.co.uk/. The Weekly Lifestyle and Cash Prize Draws shall be made using random number generating software and independently verified. The result(s) of any Draw are final.
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On the Jackpot Property Draw Date, the Promoter shall calculate the Charity Donation and apportion the same on a pro-rata basis between the Charities in accordance with the aggregated preferences specified by the Entrants at the time of Entry. The Promoter shall publish the details of the Charity Donation made on the Website. The Promoter’s calculations of the Charity Donation apportionment are final.
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The Winner and any Runner(s) Up will be required to forward a copy of their passport or driving licence together with two utility bills or bank statements (or a combination of the two) dated within the previous three months to the Promoters to prove their identity and, in the event of an online Entry, that their Entry was made using a valid debit/credit card belonging to the Entrant or used with the express authorisation of the card holder and that there is no lawful impediment (subject to any applicable UK or international law) to Winner or any Runner(s) Up being awarded any prize in the Competition.In the event that Promoter reasonably believes that there may be a lawful impediment to awarding a prize to a Winner or any Runner(s) Up, the Promoter may suspend making such award until the legal issue is resolved, or if, in the reasonable opinion of the Promoter such issue cannot be resolved, to award that prize in a like manner as set out in term 31 above.
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If the prize comprises the Property, the Promoter will arrange for the Property to be transferred by (or on behalf of) the legal owner(s)/proprietor(s) of the Property to the Winner subject to the terms of a separate sale contract and instrument of transfer to be entered into between the owner(s) of the Property and the Winner, free from any charges, mortgages or other encumbrances to its legal or equitable title and subject always to compliance with all applicable law. The Promoter shall not be responsible or liable for any matters arising out of the conduct of the transfer of the Property including without limitation any negligence of any conveyancers.
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The Promoters take care to only offer properties in good repair though do not in any way guarantee or give any warranties as to the value of the Property, its condition, history or any other matters associated with the Property.
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Any Stamp Duty Land Tax (SDLT) and contribution to SDLT will only be paid to the extent that SDLT is actually payable. The maximum SDLT that could be payable (if the winner already owns a home) is £35,000. The Winner will be responsible for all other taxes or charges incurred arising out of the transfer to and ownership or occupation of the Property, including council taxes, grounds rents and service charges which are not covered by the Bonus Prize.
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The Winner shall execute all documents required for the transfer of the Property and take all steps they can to ensure transfer and registration of the Property at the Land Registry within 4 months of the Draw Date.
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The Promoter shall only deal with any Winner or, as applicable, Runner(s) Up or their estate (in the case of their prior death) and no prize in the Competition is transferable.
Fixed Odds Competitions and its Draws
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The Winners will be determined and awarded the Prizes so specified on the Website and in accordance with these Terms and Conditions.
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The Draw to determine the Winners and any Runner(s) Up will be made on the Draw Date (subject to term 42).
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The Promoter may, at its sole discretion, and at any time during the Fixed Odds Competitions up to the end of the Closing Date, bring forward the Closing Date to a new Closing Date, to be before and no later than the specified Closing Date in the event that the Stated Number of Fixed Odds Entries have been sold. Also, the Promoter may, at its sole discretion, and at any time during the Competition up to the end of the Closing Date, extend the Competition Closing Date in the event that the Stated Number of Fixed Odds Entries has not been met a maximum of 4 times and extend no more than 30 days at each individual extension.
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If by the Closing Date (subject to term 42), the Stated Number of Fixed Odds Entries has been received, the Competition will close and on the Draw Date: there will be a Draw to determine the Winner (and Runner(s) Up in the event that the winner cannot be contacted within the time allocated in term 45), and the Prize shall be awarded.
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For Fixed Odds Competitions, if by the Closing Date (subject to term 42), the actual number of Entries received is less than the Stated Number of Fixed Odds Entries, the Competition will close and on the Draw Date there will be a Draw, at the sole discretion of the Promoter, by reference to the proceeds received from the Entries to: award to the Winner the Cash Prize (For Fixed Odds Competitions).
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If any Fixed Odds Winner cannot be contacted by the Promoter within 7-days of being notified of their status as the Winner by e-mail and/or, telephone to the contact details submitted in their Entry, the Promoter shall be entitled to award their prize to the Entrant next Drawn, with the effect that the first Runner Up (as applicable) would become the Winner, and so on. At the Draw, there shall be such number of additional / reserve Entries Drawn but not actioned or disclosed until required to permit the operation of this alternate Winner / Runner Up arrangement. Any alternate Prize Winner or Runner Up shall likewise comply with the above 7-day contact requirement.
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The Promoter shall take all reasonable steps to ensure and preserve the random nature of all Draws but shall not be required to comply with any particular regulatory or other standards in this respect. Fixed Odds Prize Draws shall be made using random number generating software and independently verified. The result(s) of any Draw are final.
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On the Jackpot Property Draw Date, (or within the financial year if there are no properties offered), the Promoter shall calculate the Charity Donation and apportion the same on a pro-rata basis between the Charities in accordance with the aggregated preferences specified by the Entrants at the time of Entry. The Promoter shall publish the details of the Charity Donation made on the Website. The Promoter’s calculations of the Charity Donation apportionment are final.
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The Winner may be required to forward a copy of their passport or driving to the Promoters to prove their identity and, in the event of an online Entry, that their Entry was made using a valid debit/credit card belonging to the Entrant or used with the express authorisation of the card holder and that there is no lawful impediment (subject to any applicable UK or international law) to Winner or any Runner(s) Up being awarded any prize in the Competition.In the event that Promoter reasonably believes that there may be a lawful impediment to awarding a prize to a Winner or any Runner(s) Up, the Promoter may suspend making such award until the legal issue is resolved, or if, in the reasonable opinion of the Promoter such issue cannot be resolved, to award that prize in a like manner as set out in term 45 above.
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The Promoter will arrange for any Prizes to be delivered or transferred to the Winners to the free from any charges or other encumbrances to its legal or equitable title and subject always to compliance with all applicable law. The Promoter shall not be responsible or liable for any costs associated with the ownership of any Prize once transferred to the Winners.
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The Promoter shall only deal with any Winner or, as applicable, Runner(s) Up or their estate (in the case of their prior death) and no prize in the Competition is transferable.
Weekly Lifestyle, and Weekly Cash Prize Competitions and their Draws
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The Winners will be determined and awarded the Prizes so specified on the Website and in accordance with these Terms and Conditions.
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The Draw to determine the Winners and any Runner(s) Up will be made the day after the Competitions’ Closing Date.
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On every Closing Date there will be a Draw to determine the Winner (and Runner(s) Up in the event that the winner cannot be contacted within the time allocated in term 54), and the prize shall be awarded.
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If any Lifestyle Prize or Weekly Cash Prize Winner cannot be contacted by the Promoter within 7-days of being notified of their status as the Winner by e-mail and/or, telephone to the contact details submitted in their Entry, the Promoter shall be entitled to award their prize to the Entrant next Drawn, with the effect that the first Runner Up (as applicable) would become the Winner, and so on. At the Draw, there shall be such number of additional / reserve Entries Drawn but not actioned or disclosed until required to permit the operation of this alternate Winner / Runner Up arrangement. Any alternate Prize Winner or Runner Up shall likewise comply with the above 7-day contact requirement.
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The Promoter shall take all reasonable steps to ensure and preserve the random nature of all Draws but shall not be required to comply with any particular regulatory or other standards in this respect. Weekly Lifestyle and Weekly Cash Prize Draws shall be made using random number generating software and independently verified. The result(s) of any Draw are final.
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On the Jackpot Property Draw (or within the financial year if there are no properties offered), the Promoter shall calculate the Charity Donation and apportion the same on a pro-rata basis between the Charities in accordance with the aggregated preferences specified by the Entrants at the time of Entry. The Promoter shall publish the details of the Charity Donation made on the Website. The Promoter’s calculations of the Charity Donation apportionment are final.
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The Winner may be required to forward a copy of their passport or driving to the Promoters to prove their identity and, in the event of an online Entry, that their Entry was made using a valid debit/credit card belonging to the Entrant or used with the express authorisation of the card holder and that there is no lawful impediment (subject to any applicable UK or international law) to Winner or any Runner(s) Up being awarded any prize in the Competition.In the event that Promoter reasonably believes that there may be a lawful impediment to awarding a prize to a Winner or any Runner(s) Up, the Promoter may suspend making such award until the legal issue is resolved, or if, in the reasonable opinion of the Promoter such issue cannot be resolved, to award that prize in a like manner as set out in term 54 above.
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The Promoter will arrange for any Prizes to be delivered or transferred to the Winners free from any charges or other encumbrances to its legal or equitable title and subject always to compliance with all applicable law. The Promoter shall not be responsible or liable for any costs associated with the ownership of any Prize once transferred to the Winners.
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The Promoter shall only deal with any Winner or, as applicable, Runner(s) Up or their estate (in the case of their prior death) and no prize in the Competition is transferable.
Winner Announcement
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The Winner(s) and any Runner(s) Up shall be announced and publicised on the Website and via email campaigns, as well as on Raffle House’s associated social media pages/sites, such as Facebook, Instagram and Twitter. Any Winner and Runner(s) Up shall cooperate with and participate in the Promoter’s reasonable publicity requests.
Limitation of Liability
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Insofar as is permitted by law, the Promoter, their agents or distributors will not in any circumstances be responsible or liable to compensate any Entrant or accept any liability for any loss, damage, personal injury or death occurring as a result of submitting and Entry or in relation to the Property except where it caused by the negligence or fraud of the Promoter, their agents or distributors, or that of their employees. The Winner’s(') statutory rights are not affected.
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The liability of the Promoter to each Entrant is limited to the aggregate value of the Entry Fees paid by that Entrant.
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The Promoters accept no liability for errors or omissions contained within the description of the Property or the Property Value or for any other description or specification or any other part of the Website. It is the responsibility of each Entrant (and in particular the Winner) to satisfy him/herself as to the accuracy of any such details and/or any content of the Website.
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Each Entrant agrees that the usual requirement under the Consumer Protection (Distance Selling) Regulations 2000 for any goods and services ordered online to be supplied within 30 days will not apply to the Competition.
General
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The Promoter shall not be a trustee of any Entry Fees received.
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The Promoter reserves the right to suspend or cancel any Competition at any time either before or after Entries have been received. If the Competition is cancelled, the Promoter will return the Entry Fees to each Entrant by bank card refund or by cheque (at the Promoter’s sole discretion). Any refund of the Entry Fee may be subject to deduction of any irrecoverable acquiring bank service charge fees. Where the Entry Fee is returned, the Promoter shall have no further liability to the Entrant or to any other person.
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Without prejudice to the operation of term 57 above, the Promoters reserve the right to cancel any Competition in the event that an order is made or a resolution is passed for the winding up of the Promoter, or an order is made for the appointment of an administrator to manage the affairs of the Promoter, or circumstances arise which entitle a court or creditor to appoint a receiver or manager or which entitle a court to make a winding up order, or the Promoter takes or suffers any analogous action in consequence of debt or an application to court for protection from its creditors is made by the Promoter.
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The Promoters reserve the right to make reasonable amendments to these Terms and Conditions at any time, with immediate effect upon publishing such amendments on the Website. Any such amendments shall not prejudice any Entries received prior to the time of such changes.
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These Terms and Conditions shall not create or be construed as creating any form of contract, joint venture or other agreement between any Entrant and the Promoters.
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The Competition, its administration and all associated activities shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
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Each Entrant should retain a copy of these Terms and Conditions as at the date of their Entry for their future reference.
Definitions
The following definitions apply in these Terms and
Conditions:
ACCOUNT: means a
free-to-create online Raffle House account, created using personal information,
such as name, email address and telephone number or by using a Facebook or
Google login, as set out in term 6 and processed in accordance with the
Promoter’s Data Protection and Privacy Policy. The Account will display
information pertinent to the Dream Home Prize Competition, Weekly Lifestyle,
Fixed Odds and Weekly Cash Prize Competitions, such as Tickets, Referral links,
account information and management tools.
BONUS PRIZE: is a sum payable to the Winner (subject to term 29) of up to
£3,000 to cover council tax and reasonable utilities for a period of 12 months;
and reasonable solicitors’ fees (to include disbursements) incurred in
connection with the transfer of the Property to the Winner, capped at £1,500
inclusive of VAT.
CASH PRIZE (FOR THE DREAM HOME PROPERTY
COMPETITION): in the event of a Draw under term
30, a cash prize payable to the Winner being calculated as (1) 90% of the total
value of the total Entry Fees received up to the Closing Date net the
Promoter’s costs and overheads; less (2) the amount of the Charity Donation;
and less (3) the payment processor and acquiring bank fees.
CASH PRIZE (FOR FIXED ODDS COMPETITIONS): unless
the prize is stated as guaranteed on the website and in the event of a Draw
under term 44, a cash prize payable to the Winner being calculated as 70% of
the total value of the total Entry Fees received up to the final Closing Date
less (1) the amount of the Charity Donation; and less (2) the payment processor
and acquiring bank fees.
CHARITY(IES): means the
charities or charitable causes specified on the Website to whom the Charitable
Donation will be paid after the Dream Home Property Competition Draw.
CHARITY DONATION: means 2.5%
of the total value of Entry Fees received to be payable to the Charity(ies)
after the Dream Home Property Competition Draw (or within the financial year if
there are no properties offered) - where there is more than one Charity, in
proportion to the preferences stated by all the Entrants at the time of submitting
their Entry.
CLOSING DATE(s): for the Dream
Home Property Competition: means 30 June, 2021, subject to term 28. For Weekly
Cash and Lifestyle Competitions: means every Sunday at midnight (00:00:00:000
UK time). Fixed Odds Competitions close when stated on their unique product
page, subject to term 42.
CREDIT: Credit can be earned
for any purchase, awarded separately, or via making a valid Referral. Credit
can be spent on any Competition and, if not used, will expire 30-days after
first being awarded. Once expired, Credit cannot be used or redeemed. The
amount of credit earned in any way is subject to change and customers will be
notified at the point of purchase, and referrers at point of action of what
credit they are going to be awarded.
DRAW or DRAWN: means the
choice of an Entry or Entries, made at random, which may be made by Postal
Entry or by way of a computer function (at the Promoter’s sole discretion) on
any Draw Date (for the Weekly Lifestyle, Fixed Odds, and Cash Prize
Competitions or Dream Home Prize Competition) to determine a Winner and, where
applicable, any Runner(s) Up.
DRAW DATE: The Dream Home
Property Competition will be Drawn up to but no later than 21 days after the
Closing Date of any Competition and at the sole discretion of the promoter
(subject to term 28). Fixed Odds Competitions will be Drawn up to but no later
than 7 days after the Closing Date of any Competition and at the sole
discretion of the promoter (subject to term 44). The Weekly Lifestyle and Cash
Prize Draws will be held the first working day following the closure of the
previous Sunday’s weekly competition.
ENTRANT: any natural person
(not including a limited company, partnership or limited liability partnership)
who validly submits an Entry to the Competition, in accordance with these Terms
and Conditions.
ENTRY: means a validly
submitted and completed entry by the Entrant through the Website or Postal
Entry in order to obtain an opportunity to win any of the Prizes (and ENTRIES
means more than one Entry).
ENTRY FEE: the entry fee
payable as a condition of submitting a single valid Entry online only.
FIXED ODDS PRIZE: means the
Prize as advertised on the Website as detailed in the specific Fixed Odds
product page awarded to the Winner subject to a Draw under term 43 or the Cash
Prize (for Fixed Odds Competitions) subject to a Draw under term 44.
DREAM HOME PRIZE: means the
Property to be awarded to the Winner subject to a Draw under term 29 or the
Cash Prize (for the Dream Home Property Competition) subject to a Draw under
term 30.
DREAM HOME PROPERTY COMPETITION:
means the Dream Home Property Competition operated by the Promoters to which
these Terms and Conditions apply, wherein the Entrants submit Entries via the
Website or via Postal Entry to win the Dream Home Property Prize (subject to
term 30).
MINIMUM NUMBER OF DREAM HOME PROPERTY ENTRIES: means 650,000 Entries where the
Entry Fee has been paid in cash and exempting any Entries credited as paid by
the utilisation of a promotional voucher, Postal Entry or credit offered by the
Promoter under term 4.
OPENING DATE (only applicable
to the Dream Home Property Competition): means August 1, 2020
POSTAL ENTRY: the means of
entering by post rather than paying online. Like an online entry, a free
account must be created in order for a free entry to be applied. A full
explanation of the Postal Entry requirements can be found in term 3 and on the
Website at https://rafflehouse.com/post
PROPERTY: means 1A, Eastlake
Road, London, SE5 9QJ, as shown on the Promoters’ Website, in the 3D tour,
floorplan and photos and other media.
PROPERTY VALUE: £750,000 being
the amount so specified as an asking price by the owner of the Property for the
purposes of offering it as a prize in this Dream Home Prize Competition and
verified by an independent agent, which is accessible on the Website.
PROMOTER: means Raffle House
Ltd, company number 10928240, whose registered office address is 1B Ashmere
Grove, London, SW2 5UH
REFERRAL: means any successful Entrant recorded through any account holders’
unique referral link, which can be found and accessed in every Account.
REFERRAL PRIZE: means a cash
prize of £5,000 payable to the Referral Winner following the closure of the Dream
Home Prize Competition (subject to term 28).
REFERRAL WINNER: means the Winner of the Referral Bonus Prize, as defined by
the highest total number of Referrals recorded by the Website for that Account
Holder. The Promoter’s decision is final and all referral counts will be available
for review on the Website following the closure of the Dream Home Prize
Competition.
RUNNER(S) UP: The Entrant(s)
corresponding to the next reasonable number of Tickets Drawn after the Winner
on the Draw Date and handled in chronological order reflected in their Draw
positions.
STATED NUMBER OF FIXED ODDS
ENTRIES: means the fixed and total number of Entries as detailed on the
competitions’ unique product pages.
TICKET(S): means a unique
identifier used for the purposes of determining a Winner or Runner(s) Up during
any Draw. Tickets are Universally Unique Identifiers comprised of 32 letters
and numbers conforming to this logic: 32 hexadecimal (base-16)
digits, displayed in five groups separated by hyphens, in the form 8-4-4-4-12
for a total of 36 characters (32 hexadecimal characters and 4 hyphens). It
should be noted that they are unique identifiers rather than numbers drawn via
a lottery style mechanic.
WEBSITE:
https://www.rafflehouse.com
WEEKLY CASH PRIZE COMPETITION:
means the weekly £1,000 giveaway that runs from Monday (00:00:00:000) through
Sunday (23:59:59:999). Any Ticket purchases with an aggregate transaction value
of £20 or more will be entered into that week’s Weekly Cash Prize Competition.
Weekly Cash Prize draws will be secondary to Weekly Lifestyle Prize Draws, and
the winner of the Weekly Lifestyle Prize cannot win the Weekly Cash Prize. If a
corresponding number of Postal Entries to the aggregate value of £20 for any
Competition are received and processed before close of business Friday, they
will also be entered into the corresponding Weekly Cash Prize Draw. Any Postal
entries received after the corresponding weekly cut-off will be counted towards
the next weekly draw should a total corresponding number of Postal Entries to
the aggregate value of £20 be received the following week. There will be no
Weekly Cash Prize Competition Draw or Winner for paid or Postal Entries in the
final full week of the Dream Home Prize Competition.
WEEKLY LIFESTYLE PRIZE
COMPETITION: means the weekly Lifestyle Prize Competition that runs from Monday
(00:00:00:000) through Sunday (23:59:59:999). All Entries for all Lifestyle
Prize Competitions will be entered into a single Draw and one Winner will be
Drawn every week. The winning Entry, associated with a specific prize at time
of purchase or defined in a Postal Entry, will define the Prize to be awarded.
WINNER: The Entrant corresponding to the first Correct Entry Drawn on
the Draw Date and in accordance with these Terms and Conditions!